Privacy Policy

Effective Date: 1 June 2026

1. Introduction

Welcome to Zplaza.

Zplaza is a buyer-led marketplace where buyers can create requests, share their requirements, and allow relevant sellers to respond with tailored offers. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit zplaza.io, create an account, submit or respond to requests, use messaging features, or communicate with us.

By using Zplaza, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Who We Are

Zplaza operates the website zplaza.io, an online marketplace that connects buyers with sellers via structured product and service requests.

Zplaza allows:

Buyers to create detailed requests.
Sellers to respond to relevant buyer requests.
Users communicate through marketplace messaging features.
Administrators review users, approve posts, moderate activity, and manage platform settings.

For privacy-related questions or requests, you can contact us at: [email protected]

3. Personal Information We Collect

We may collect the following types of personal information.

3.1 Account Information

When you register for an account, we may collect:

Name
Email address
Username or profile details
Password, stored in a protected or encrypted form
Account type, such as buyer, seller, or admin
Account status, such as pending, approved, rejected, suspended, or deleted
Login and authentication information

3.2 Buyer Request Information

When buyers create requests, we may collect information included in the request, such as:

Request title and description
Product or service requirements
Budget or price expectations
Images, files, or supporting materials uploaded by the buyer
Preferences, specifications, quantities, deadlines, or delivery requirements
Visibility settings and contact-sharing preferences

Buyers should avoid including unnecessary sensitive personal information in marketplace requests.

3.3 Seller Response and Messaging Information

When sellers respond to buyer requests or use the messaging features, we may collect:

Seller messages and replies
Buyer-seller conversation history
Attachments or images shared in messages
Message timestamps
Notification and delivery status

Messaging information may be used to provide the service, maintain records, support users, and investigate misuse or disputes.

3.4 Contact and Support Information

When you contact us directly, we may collect:

Your name
Email address
Message content
Support request details
Any documents, screenshots, or information you choose to provide

3.5 Technical and Usage Information

When you use the website, we may collect technical information such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time and date of visits
Login activity
Referral source
Error logs
Security logs
Cookie identifiers and similar technologies

This information helps us operate, secure, improve, and troubleshoot the platform.

3.6 Administrative and Moderation Data

To keep the marketplace safe and reliable, we may collect and process:

User approval records
Post approval records
Moderation decisions
Admin notes
Audit logs
Debugging logs
Reports of misuse, spam, or suspicious activity

4. How We Use Personal Information

We use personal information to:

Create and manage user accounts.
Enable buyers to create, edit, and manage requests.
Enable sellers to browse requests and respond to buyers.
Provide messaging between buyers and sellers.
Send email notifications for messages, approvals, account activity, and password recovery.
Review and approve users and marketplace posts.
Moderate marketplace content and protect platform quality.
Prevent fraud, spam, abuse, unauthorized access, and security threats.
Maintain audit logs for debugging, security, and compliance.
Improve website performance, usability, and functionality.
Respond to support requests and user inquiries.
Enforce our terms, policies, and marketplace rules.
Comply with legal, regulatory, or administrative obligations.

5. Lawful Bases for Processing

Where applicable data protection laws require a lawful basis, we rely on one or more of the following:

Contractual Necessity

We process information necessary to provide the Zplaza service, including account registration, buyer requests, seller responses, messaging, notifications, and account management.

Legitimate Interests

We may process information for legitimate business purposes, including platform security, moderation, fraud prevention, service improvement, user support, debugging, and maintaining a trusted marketplace.

Consent

We may rely on consent where required, such as for optional marketing communications or non-essential cookies. Where processing is based on consent, you may withdraw your consent where applicable.

Legal Obligation

We may process information where required to comply with laws, regulations, lawful requests, tax requirements, accounting obligations, or other legal duties.

6. How Information Is Shared

We do not sell your personal information.

We may share personal information in the following circumstances.

6.1 With Other Marketplace Users

Zplaza is a marketplace, so that certain information may be visible to other users depending on your role and activity.

Buyer request details may be visible to approved sellers or relevant marketplace users. Seller responses may be visible to the buyer who created the request. Contact information is shared only in accordance with platform settings, user permissions, or buyer-controlled visibility settings.

6.2 With Service Providers

We may share information with trusted service providers who help us operate the platform, such as:

Hosting providers
Email delivery providers
Security and authentication providers
Analytics providers
Backup and storage providers
Technical maintenance providers

These providers may only process information as needed to provide services to Zplaza.

6.3 With Administrators and Moderators

Authorized administrators may access user accounts, posts, messages, logs, and moderation records where necessary to operate, secure, and manage the marketplace.

6.4 For Legal and Safety Reasons

We may disclose information where necessary to:

Comply with legal obligations.
Respond to lawful requests from authorities.
Protect our rights, users, systems, or the public.
Investigate fraud, abuse, spam, unauthorized access, or security incidents.
Enforce our terms and policies.

6.5 Business Transfers

If Zplaza is involved in a merger, acquisition, restructuring, sale of assets, or business transfer, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

7. Email Communications

Zplaza may send transactional and service-related emails, including the following:

Account approval or rejection notifications
Buyer requests approval updates
Seller message alerts
Password reset emails
Security notifications
Support responses
Important platform updates

These emails are necessary for the operation of the service. Where we send optional marketing communications, you may unsubscribe or opt out where required by law.

8. Cookies and Similar Technologies

Zplaza may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

Keep users logged in.
Maintain session security.
Remember preferences.
Support marketplace functionality.
Analyze website performance.
Detect suspicious activity.
Improve user experience.

Some cookies are essential for the website to function. Non-essential cookies, such as analytics or marketing cookies, will be used where permitted by law and, where required, with your consent.

You can control cookies through your browser settings. Turning off certain cookies may affect website functionality.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The type of information.
Whether your account remains active.
Whether information is needed to provide the service.
Legal, tax, accounting, or compliance requirements.
Security, fraud prevention, or dispute-resolution needs.
Backup and technical storage cycles.

When information is no longer required, we will delete, anonymize, or securely archive it where appropriate.

10. Data Security

We use appropriate technical and organizational measures to protect personal information.

These may include:

Secure authentication processes
CSRF protection
Password reset controls
Access restrictions
Admin permission controls
Security logs
Moderation workflows
Database safeguards
Email notification controls
Regular technical monitoring

However, no online service can guarantee absolute security. Users are responsible for keeping account credentials confidential and for notifying us of any suspected unauthorized access.

11. International Transfers

Depending on our hosting providers, service providers, and operational needs, personal information may be processed in countries outside your place of residence.

Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to the following:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request the deletion of your personal information.
Object to certain processing.
Request restriction of processing.
Request data portability.
Withdraw consent where processing is based on consent.
Opt out of certain communications.
Lodge a complaint with a relevant data protection authority.

To exercise your rights, contact us at: [email protected]

We may need to verify your identity before responding to certain requests.

13. Account and Content Controls

Users may be able to update certain account information directly through their account settings.

Buyers may manage request details and visibility settings where platform functionality allows. Sellers may manage their own responses and profile information where available.

Some information may be retained where necessary for legal, security, moderation, audit, or dispute-resolution purposes.

14. Children’s Privacy

Zplaza is not intended for children. Users must be at least 18 years old, or the age of majority in their jurisdiction, to use the platform.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may delete the information and close the account.

15. Third-Party Links

Zplaza may contain links to third-party websites, services, or seller-provided resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of any third-party services they visit or use.

16. User Responsibilities

Users should not submit unnecessary personal, confidential, or sensitive information in public requests, messages, attachments, or profile fields.

Buyers and sellers are responsible for ensuring that any information they share through Zplaza is accurate, lawful, and appropriate for marketplace communication.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or marketplace operations.

When we update this Privacy Policy, we will revise the effective date above. Where required by law or where changes are significant, we may provide additional notice.

18. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, contact us by email: [email protected]

Website: zplaza.io